Supporter Care
Solutions / Charities & nonprofits / Supporter care
Every supporter answered. Every conversation on the record.
Three agents that work together across phone and web, so appeal peaks, evening calls and website questions never land on an overloaded team or a voicemail box.
Voice Agent
A supporter line that never goes to voicemail
Natural, multilingual phone conversations at any hour. The agent answers routine questions, makes changes in your CRM there and then, and passes anything sensitive to a person with a summary of the call.
- Answers questions about donations, events and campaigns
- Updates addresses and contact preferences on the supporter record
- Takes event registrations and booking changes in real time
- Hands over to staff, with full context, for complaints, vulnerability or legacy enquiries
Where charities use it
- Christmas and emergency-appeal call peaks
- Challenge-event sign-ups and queries
- Out-of-hours supporter care
- Regular-giving amendments
Supporter Concierge Agent
Your website, able to answer back
An assistant trained on your own content — impact reports, FAQs, policies, service directories — that gives consistent answers and routes complex questions to the right person.
- Answers “where does my money go?” from your published impact data
- Your comms team updates its knowledge without a developer
- Works in multiple languages
- Shows what supporters are really asking about
Where charities use it
- Donation and Gift Aid questions
- Volunteering and fundraising FAQs
- Signposting people to the right service
- Internal helpdesk for staff and volunteers
Call Intelligence Agent
Your team talks. The notes write themselves.
For the calls your people take, the agent transcribes live, suggests the next best answer, flags supporter sentiment and logs a clean summary to the record.
- Automatic transcripts and summaries on the supporter record
- On-call prompts keep messaging accurate and on-brief
- Sentiment cues help staff slow down when a caller is upset
- New starters and volunteers become confident faster
Where charities use it
- Telephone fundraising quality
- Supporter-care and complaint notes
- Major-donor and legacy conversations
- An auditable trail for compliance reviews
How they work together
One appeal evening, three agents
- 19:40
Your TV appeal airs. Calls surge — the Voice Agent answers each one, takes donor details and updates records.
- 20:15
Website visitors ask how the money will be spent. The Supporter Concierge answers from your appeal page.
- 20:30
A caller mentions a recent bereavement. The Voice Agent hands over to your on-call supporter-care lead.
- 09:00
Next morning, Call Intelligence summaries are already on the record. The team starts with follow-ups, not data entry.
Designed for vulnerable supporters
We configure clear AI disclosure, escalation triggers and handoff rules with your supporter-care and safeguarding leads, in line with the Code of Fundraising Practice and your vulnerable-persons policy.
See how many supporter calls you could answer tonight.
30 minutes, your call volumes, an honest estimate.
