Inclusive Services
Solutions / Charities & nonprofits / Inclusive services
Help shouldn’t wait for an interpreter.
Live, two-way call translation in 60+ languages, so your advisers and the people you support can each speak their own language — inside the Salesforce screens your team already uses.
Live Translation Agent
Natural conversations across a language barrier
Low-latency voice translation that adapts to tone and context, not just words — so a worried caller still sounds worried, and your adviser can respond with the right care.
- Live, bidirectional voice-to-voice translation
- Runs within Salesforce — no new tool to learn
- Transcript in both languages saved to the case
- Custom vocabulary for your services and local terms
- Available around the clock, with no booking or wait
What it changes
- Less dependence on booked interpreters for routine calls
- Faster first contact for people in urgent need
- Bilingual staff freed from ad-hoc translation
- A documented record in both languages
Who it’s for
Built for charities that serve diverse communities
Refugee & migrant support
Advice lines, casework check-ins and appointment calls in the caller’s first language.
Health & disability helplines
Information and signposting calls where waiting for an interpreter means people give up.
Food, housing & debt advice
Referral and eligibility conversations handled the same day, in any language.
International programmes
Calls between UK teams, field partners and beneficiaries across countries.
Where a professional interpreter still belongs
For safeguarding disclosures, legal advice and clinical conversations, we design the workflow so a qualified interpreter stays in the loop. The agent removes the wait for routine contact; it doesn’t replace professional judgement where the stakes are highest.
Which languages do your callers speak?
Bring your top five. We’ll show you how a translated call would run in your org.
